Question 1

Penyu Quest Website Terms of Use

Accepted Answer

Effective Date: 21 July 2026Welcome to the Penyu Quest website ("Website"), owned and operated by Penyu Quest Sdn. Bhd. (or the applicable Penyu Quest entity identified on this Website) ("Penyu Quest", "we", "our" or "us").These Terms of Use ("Terms") govern your access to and use of the Website, including any online store, digital content, QR code experiences, downloadable materials, competitions, promotions, games, newsletters and other services made available through the Website (collectively, the "Services").Please read these Terms carefully before using the Website.By accessing or using the Website, you acknowledge that you have read, understood and agree to be legally bound by these Terms. If you do not agree to these Terms, you must discontinue use of the Website immediately.These Terms constitute a legally binding agreement between you and Penyu Quest.1. About Penyu QuestPenyu Quest is a Malaysian travel-inspired brand that develops and publishes games, educational resources, tourism experiences, digital content and related products designed to inspire exploration, learning and appreciation of destinations, cultures and adventures.The Website provides information, products and services relating to Penyu Quest and may evolve over time to include additional features, products and digital experiences.Nothing on this Website creates any partnership, agency, franchise, employment or joint venture relationship between you and Penyu Quest.2. Acceptance of These TermsBy using the Website, you represent and warrant that:you have the legal capacity to enter into these Terms;all information you provide is accurate and current;you will comply with all applicable laws;you will use the Website only for lawful purposes; andyou will not use the Website in any manner that infringes the rights of Penyu Quest or any third party.If you are accessing the Website on behalf of an organisation, company or other entity, you represent that you have authority to bind that entity to these Terms.If you do not have such authority, you must not use the Website on behalf of that entity.3. EligibilityThe Website is intended for general audiences.If you are under the age of 18, you should use the Website only with the involvement and supervision of a parent or legal guardian.Certain products, promotions or services may have additional eligibility requirements, which will be communicated where applicable.4. Changes to these TermsPenyu Quest may amend, update or replace these Terms from time to time to reflect changes in our business, products, services, legal obligations or operational requirements.Any revised Terms will become effective upon publication on the Website unless otherwise stated.Your continued access to or use of the Website after updated Terms have been published constitutes your acceptance of those revised Terms. If you do not agree with the revised Terms, you must cease using the Website.Where changes materially affect your rights or obligations, we may provide additional notice through the Website or by other reasonable means.5. Permitted Use of the WebsiteSubject to these Terms, Penyu Quest grants you a limited, non-exclusive, non-transferable and revocable licence to access and use the Website for your personal, educational and lawful commercial browsing purposes.You agree to use the Website responsibly and in accordance with all applicable laws and regulations.You must not:use the Website for any unlawful, fraudulent or misleading purpose;interfere with or disrupt the operation, security or integrity of the Website;attempt to gain unauthorised access to any part of the Website, its servers or connected systems;introduce viruses, malware, ransomware or other harmful code;scrape, harvest, copy or systematically extract data or content from the Website using automated means without our prior written consent;circumvent security measures or technological protections implemented by Penyu Quest;impersonate another person or misrepresent your affiliation with any individual or organisation;use the Website in a manner that could damage, disable or overburden our systems; orengage in any activity that infringes the rights of Penyu Quest or any third party.We reserve the right to suspend, restrict or terminate access to the Website where we reasonably believe these Terms have been breached.6. User AccountsCertain features of the Website may require you to create an account.If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.You agree to:provide accurate, complete and up-to-date information;promptly update your account information where necessary;maintain appropriate security over your password and account credentials;notify Penyu Quest immediately if you become aware of any unauthorised use of your account or any security breach; andensure that your account is not used for unlawful or prohibited activities.Penyu Quest may suspend or terminate accounts that violate these Terms or where we reasonably consider such action necessary to protect the Website, our users or our legitimate business interests.We reserve the right to refuse account registration, remove inactive accounts or require verification where appropriate.You remain responsible for all activities carried out through your account unless caused by our negligence or a security failure within our systems.7. Accuracy of InformationWe strive to ensure that information published on the Website is accurate, current and complete.However, tourism information, product specifications, availability, pricing, promotional offers, event details, travel recommendations and other content may change without notice.Penyu Quest does not warrant that all information on the Website will always be accurate, complete or error-free.You should independently verify any information that is material to your purchasing decisions or travel plans before relying upon it.We reserve the right to correct errors, inaccuracies or omissions at any time without prior notice.8. Intellectual Property RightsPenyu Quest and its licensors own all intellectual property rights in and relating to the Website, the Services and all associated content, whether registered or unregistered, including but not limited to copyright, trade marks, service marks, logos, trade dress, designs, patents, database rights, know-how, confidential information and other proprietary rights.Without limitation, this includes all rights in:the Penyu Quest name, logos and branding;the Penyu Quest card game and all editions, expansions and future releases;game mechanics, rules, gameplay systems and scoring systems to the extent protected by applicable law;artwork, illustrations, characters, icons, graphic designs and layouts;maps, travel guides, destination information and educational materials;photographs, videos, animations, music and audio recordings;website content, text, graphics and user interface design;QR code experiences, digital content and interactive features;downloadable resources and promotional materials;software, databases and source code; andall other original content made available through the Website.Nothing in these Terms transfers ownership of any intellectual property rights to you.Except as expressly permitted by applicable law or with our prior written consent, you must not:reproduce, copy, scan, photograph, digitise or distribute any substantial portion of our content;modify, adapt, translate or create derivative works based on our content;commercially exploit any part of the Website or our intellectual property;remove or alter copyright, trade mark or proprietary notices;reverse engineer, decompile or attempt to extract source code from software or digital features where prohibited by law; oruse our intellectual property in any manner likely to cause confusion regarding sponsorship, endorsement or affiliation.Reasonable personal, educational and non-commercial use of publicly available Website content is permitted, provided such use does not misrepresent ownership, remove proprietary notices or otherwise infringe our intellectual property rights.Any rights not expressly granted under these Terms are reserved by Penyu Quest.9. Trade Marks"Penyu Quest", together with our logos, product names, slogans, game titles and other brand identifiers, are trade marks or trade dress owned by or licensed to Penyu Quest.Nothing contained on the Website grants you any licence or right to use our trade marks without our prior written permission.You must not use any Penyu Quest trade mark in connection with any product, service, business or activity in a manner that is misleading, confusing, defamatory or likely to dilute the distinctiveness or reputation of our brand.10. User-Generated ContentCertain features of the Website may allow users to submit reviews, comments, photographs, videos, suggestions, testimonials or other content ("User Content").You retain ownership of your original User Content. However, by submitting User Content through the Website, you grant Penyu Quest a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to use, reproduce, publish, display, distribute, adapt, translate and otherwise use that content for the purposes of operating, promoting and improving the Website, our products and our services.You represent and warrant that:you own or have all necessary rights to submit the User Content;your User Content does not infringe any third-party intellectual property or other rights;your User Content is accurate and not misleading;your User Content does not contain unlawful, defamatory, obscene, offensive, hateful or discriminatory material; andyour User Content complies with all applicable laws.Penyu Quest reserves the right, but is under no obligation, to monitor, edit, refuse or remove any User Content that we reasonably believe violates these Terms or may expose Penyu Quest or others to legal or reputational risk.The opinions expressed in User Content are solely those of the respective users and do not necessarily reflect the views of Penyu Quest.11. Purchases and OrdersThe Website may allow you to purchase physical products, digital products, event tickets, memberships, gift cards, subscriptions or other goods and services offered by Penyu Quest.All orders are subject to availability and acceptance by Penyu Quest.Submitting an order does not guarantee that your order has been accepted. A contract for the purchase of goods or services is formed only when we confirm acceptance of your order.We reserve the right to refuse, cancel or limit any order where reasonably necessary, including where:products are unavailable;payment cannot be successfully processed;pricing or product information contains an error;fraudulent or suspicious activity is suspected;the order appears intended for unauthorised resale; oracceptance of the order would breach applicable law or these Terms.If payment has already been received for an order that cannot be fulfilled, we will refund the amount paid in accordance with our applicable policies and legal obligations.12. Pricing and PaymentUnless otherwise stated, all prices displayed on the Website are quoted in the currency indicated at the time of purchase and may be subject to applicable taxes, duties, shipping charges or other fees.Penyu Quest reserves the right to change prices, product specifications, promotional offers and availability at any time before an order is accepted.While we take reasonable care to ensure pricing accuracy, errors may occasionally occur. If a pricing error is discovered before acceptance of your order, we may contact you with the correct pricing or cancel the order and provide a refund where appropriate.Payments must be made using the payment methods made available through the Website.Payment processing may be performed by independent third-party payment service providers. Penyu Quest does not store your full payment card details unless expressly stated.13. Shipping, Delivery and RiskShipping destinations, delivery methods, estimated delivery times and shipping charges are set out in our Shipping & Delivery Policy.Estimated delivery dates are provided for convenience only and are not guaranteed unless expressly stated.Delivery times may be affected by customs clearance, weather conditions, courier delays, public holidays or circumstances beyond our reasonable control.Risk in physical goods generally passes to you upon delivery to the shipping address provided in your order, unless otherwise required by applicable law.Ownership of goods remains with Penyu Quest until payment has been received in full.International customers are responsible for complying with local import requirements and for any customs duties, taxes or governmental charges imposed by their jurisdiction unless expressly stated otherwise.14. Returns, Refunds and ReplacementsReturns, refunds and replacements are governed by our Returns, Refund & Replacement Policy.Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded under applicable law.Where a product is defective, damaged or incorrectly supplied, Penyu Quest will work with you to provide an appropriate remedy in accordance with our policies and applicable legal requirements.15. Promotional CampaignsFrom time to time, Penyu Quest may offer discounts, promotional codes, competitions, giveaways, loyalty rewards or special campaigns.Unless otherwise stated:promotional offers are valid only during the stated promotional period;promotional codes cannot be exchanged for cash;only one promotion may be applied per eligible transaction unless expressly permitted;promotions may not be combined with other offers;promotions may be withdrawn or amended where reasonably necessary, including in cases of misuse or technical error; andadditional terms and conditions may apply to specific promotions.Any attempt to manipulate, abuse or fraudulently obtain promotional benefits may result in cancellation of orders, forfeiture of rewards or suspension of access to the Website.16. Third-Party Services and LinksThe Website may contain links to third-party websites, applications, marketplaces, payment providers, social media platforms or other external services for your convenience.These third-party services operate independently from Penyu Quest and are governed by their own terms, privacy policies and practices.Penyu Quest does not control, endorse or accept responsibility for the content, availability, security or accuracy of third-party websites or services.Your use of any third-party website or service is entirely at your own risk, and you should review the applicable terms and privacy policies before using those services.17. Disclaimer of WarrantiesThe Website and all content, products and services made available through it are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.While Penyu Quest endeavours to provide accurate, reliable and up-to-date information, we do not warrant or guarantee that:the Website will always be available, uninterrupted or error-free;the Website will be free from viruses or other harmful components;information published on the Website is complete, accurate or current at all times;defects or errors will always be corrected immediately; oruse of the Website will achieve any particular outcome or meet your specific expectations.Travel information, destination descriptions, maps, itineraries, recommendations and educational materials are provided for general informational purposes only and should not be relied upon as professional advice. Conditions at destinations may change without notice.Nothing in these Terms excludes any warranty or guarantee that cannot lawfully be excluded under applicable law.18. Limitation of LiabilityTo the fullest extent permitted by applicable law, Penyu Quest, its directors, officers, employees, contractors, licensors and affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages arising out of or relating to:your use of or inability to use the Website;delays, interruptions or technical failures;loss of profits, revenue, business opportunities or goodwill;loss of data or corruption of information;unauthorised access to your account resulting from your failure to safeguard your credentials;third-party products or services;reliance on information made available through the Website; orevents beyond our reasonable control.Where liability cannot lawfully be excluded, our total aggregate liability arising from any claim relating to the Website, products or services shall, to the maximum extent permitted by law, be limited to the amount actually paid by you to Penyu Quest in relation to the specific product or service giving rise to the claim.Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.19. IndemnityYou agree to indemnify, defend and hold harmless Penyu Quest, its directors, officers, employees, agents, contractors and affiliates from and against any claims, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising out of or relating to:your breach of these Terms;your misuse of the Website;your infringement of the rights of any third party;your User Content; oryour violation of any applicable law or regulation.This obligation survives termination of these Terms.20. Force MajeurePenyu Quest shall not be responsible for any delay or failure in performing its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:natural disasters;floods;fires;pandemics;epidemics;acts of government;changes in law;labour disputes;war;terrorism;civil unrest;internet or telecommunications failures;cyberattacks;utility failures; orfailures of third-party service providers.Where reasonably practicable, we will take appropriate steps to minimise the impact of such events.21. Suspension and TerminationPenyu Quest may suspend, restrict or terminate your access to the Website, with or without prior notice, where we reasonably believe that:you have breached these Terms;your conduct is unlawful, fraudulent or abusive;your activities may expose Penyu Quest or other users to legal, financial or security risks; orsuspension is necessary to protect the integrity, security or operation of the Website.Termination of access does not affect any rights or obligations that accrued before termination.Any provisions that by their nature are intended to survive termination, including those relating to intellectual property, liability, indemnity and dispute resolution, shall continue to remain in effect.22. Governing Law and JurisdictionThese Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.Subject to any mandatory rights available under applicable consumer protection laws, the courts of Malaysia shall have exclusive jurisdiction to hear and determine any dispute arising out of or relating to these Terms or your use of the Website.Nothing in these Terms prevents Penyu Quest from seeking interim or injunctive relief in any court of competent jurisdiction where necessary to protect its intellectual property, confidential information or other legal rights.23. Dispute ResolutionBefore commencing formal legal proceedings, the parties agree to use reasonable efforts to resolve any dispute through good faith discussions.If a dispute cannot be resolved amicably within a reasonable period, either party may pursue any remedies available under applicable law.Nothing in this clause limits either party's right to seek urgent injunctive or equitable relief where immediate action is necessary to prevent irreparable harm.24. Contact UsIf you have any questions regarding these Terms or the Website, please contact us using the details published on our Contact Us page or through any official communication channels identified on the Website.Penyu Quest will endeavour to respond to legitimate enquiries within a reasonable timeframe.25. Electronic CommunicationsBy accessing the Website or communicating with Penyu Quest electronically, you agree that we may communicate with you electronically where permitted by applicable law, including by email, through your account, or by publishing notices on the Website.Electronic communications shall satisfy any legal requirement that such communications be in writing, unless otherwise required by law.26. SeverabilityIf any provision of these Terms is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.If such modification is not possible, the affected provision shall be severed from these Terms without affecting the validity or enforceability of the remaining provisions, which shall continue in full force and effect.27. WaiverAny failure or delay by Penyu Quest in exercising any right, power or remedy under these Terms shall not constitute a waiver of that right, power or remedy.Any waiver shall be effective only if made expressly in writing and shall not operate as a waiver of any subsequent breach or default.28. AssignmentYou may not assign, transfer or otherwise dispose of any of your rights or obligations under these Terms without the prior written consent of Penyu Quest.Penyu Quest may assign, transfer or delegate its rights and obligations under these Terms to any affiliate, successor, purchaser of its business or other entity as part of a corporate restructuring, merger, acquisition or sale of assets, provided that such assignment does not materially reduce your rights under these Terms.29. Entire AgreementThese Terms, together with our Privacy Policy, Cookie Policy, Shipping & Delivery Policy, Returns, Refund & Replacement Policy, Copyright & Intellectual Property Policy and any additional terms that expressly apply to specific products, services, promotions or features, constitute the entire agreement between you and Penyu Quest regarding your use of the Website.They supersede all prior discussions, understandings or agreements relating to the same subject matter.30. LanguageThese Terms are published in the English language.If Penyu Quest provides a translation of these Terms into another language, the English version shall prevail to the extent permitted by applicable law in the event of any inconsistency or conflict.31. InterpretationIn these Terms:headings are included for convenience only and do not affect interpretation;words importing the singular include the plural and vice versa where the context permits;references to "including" or similar expressions shall be construed as "including without limitation";references to legislation include any amendments, re-enactments or replacements of that legislation; andreferences to a person include an individual, company, partnership, trust, association, government authority or other legal entity.Thank YouThank you for visiting Penyu Quest.Our mission is to inspire people to discover destinations, cultures and experiences through meaningful travel, learning and adventure. We appreciate your support and look forward to welcoming you as part of the Penyu Quest community.By continuing to use our Website, you acknowledge that you have read, understood and agreed to these Terms of Use.© 2026 Penyu Quest. All rights reserved.

Question 2

Penyu Quest Privacy Policy

Accepted Answer

Effective Date: 21 July 2026Version: 1.01. IntroductionPenyu Quest Sdn. Bhd. (or the applicable Penyu Quest entity identified on this Website) ("Penyu Quest", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit or use the Penyu Quest website ("Website"), purchase our products, participate in our events, interact with our digital services or otherwise communicate with us.This Privacy Policy should be read together with our Terms of Use and any other policies published on the Website.By using the Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.2. Scope of this Privacy PolicyThis Privacy Policy applies to personal information collected through:the Penyu Quest Website;our online store;QR code experiences linked to Penyu Quest products;newsletters and marketing communications;competitions, giveaways and promotional campaigns;customer enquiries and support requests;surveys and feedback forms;event registrations;social media interactions where information is provided directly to us; andany other products or services operated by Penyu Quest that reference this Privacy Policy.Different privacy notices may apply where expressly stated for particular products or services.3. Information We CollectDepending on how you interact with us, we may collect the following categories of information.Personal InformationThis may include:your name;billing and shipping address;email address;telephone number;date of birth (where required);country or region of residence;preferred language;account login credentials;profile information; andany other information you voluntarily provide.Order and Transaction InformationWhen you purchase products or services, we may collect:products purchased;order history;delivery information;payment status;invoices and receipts;customer support records; andtransaction identifiers.For security reasons, payment card information is generally processed by our third-party payment providers and is not stored by Penyu Quest unless expressly stated.Technical InformationWhen you use the Website, we may automatically collect technical information such as:IP address;browser type;operating system;device information;approximate geographic location;pages viewed;referring websites;time spent on the Website;clickstream information;diagnostic information; andcookie identifiers.Information You Choose to ProvideYou may voluntarily provide information when you:submit enquiries;register for newsletters;participate in competitions;leave reviews;upload photographs or other content;respond to surveys;contact customer support;apply for partnerships or licensing opportunities; orotherwise communicate with us.Providing personal information is generally voluntary. However, if you choose not to provide certain information, we may be unable to supply particular products, services or features.4. How We Collect InformationWe collect information through various methods, including:directly from you when you complete forms or make purchases;automatically through cookies and similar technologies;through your interactions with our Website;from payment processors regarding completed transactions;from shipping and logistics providers;from social media platforms where permitted by your privacy settings;from analytics providers;from advertising partners;from publicly available sources where appropriate; andfrom other lawful sources with your consent or where otherwise permitted by applicable law.5. How We Use Your InformationWe use your personal information for legitimate business purposes, including to:process and fulfil your orders;deliver products and services;verify transactions and prevent fraud;provide customer support;respond to enquiries;administer your account;improve the Website and user experience;personalise content and recommendations;analyse Website performance and usage trends;administer competitions and promotions;send service-related communications;send marketing communications where you have consented or where otherwise permitted by law;comply with legal and regulatory obligations;protect the security and integrity of our Website; anddevelop new products, services and experiences for the Penyu Quest community.We will only use your personal information for purposes that are compatible with those described in this Privacy Policy or otherwise permitted by applicable law.6. Cookies and Similar TechnologiesThe Website uses cookies and similar technologies to enhance your browsing experience, improve Website performance and better understand how visitors interact with our services.Cookies may be used to:remember your preferences and settings;maintain shopping cart functionality;keep you signed into your account;measure Website traffic and performance;understand user behaviour and trends;personalise content and recommendations;improve security and detect fraudulent activity; andsupport advertising and marketing campaigns where applicable.Most web browsers allow you to manage, disable or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the Website.Further information is available in our Cookie Policy.7. AnalyticsWe may use analytics tools to understand how visitors use our Website and to improve our products and services.These tools may collect information such as:pages visited;session duration;navigation paths;device type;browser information;approximate location;referral sources; andinteractions with Website features.Analytics information is generally aggregated and used to help us improve the Website and user experience.Where analytics providers process personal information on our behalf, they do so in accordance with their own privacy policies and applicable legal requirements.8. Marketing CommunicationsWhere permitted by applicable law, we may send you information regarding:new Penyu Quest products;game expansions;promotions;competitions;newsletters;events;tourism experiences;educational initiatives;licensing opportunities; andother updates that may be of interest.You may unsubscribe from marketing communications at any time by:clicking the unsubscribe link included in our emails;updating your communication preferences where available; orcontacting us using the details provided in this Privacy Policy.Even if you opt out of marketing communications, we may still send important transactional or service-related messages relating to your orders, account or legal obligations.9. When We Share Your InformationPenyu Quest does not sell your personal information to third parties.We may share your personal information where reasonably necessary with:payment service providers;shipping and logistics providers;technology and cloud hosting providers;website developers and maintenance providers;analytics providers;customer support service providers;marketing service providers;professional advisers, including lawyers, accountants and auditors;insurers;regulatory authorities;law enforcement agencies where legally required; andany successor entity in connection with a merger, acquisition, restructuring or sale of our business.We require service providers that process personal information on our behalf to implement appropriate safeguards and to use personal information only for authorised purposes.10. International Transfers of Personal InformationAs Penyu Quest continues to grow internationally, your personal information may be transferred to, stored in or processed in countries outside your country of residence.Where such transfers occur, we will take reasonable steps to ensure that appropriate safeguards are implemented so that your personal information continues to receive an appropriate level of protection in accordance with applicable legal requirements.11. Data RetentionWe retain personal information only for as long as reasonably necessary to:fulfil the purposes described in this Privacy Policy;comply with legal, accounting and regulatory obligations;resolve disputes;enforce our agreements; andprotect our legitimate business interests.When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our internal retention practices and applicable law.12. Data SecurityPenyu Quest takes reasonable administrative, technical and organisational measures to safeguard personal information against unauthorised access, disclosure, alteration, misuse or destruction.These measures may include:secure hosting environments;encryption where appropriate;access controls;password protection;regular software updates;monitoring for suspicious activity; andstaff awareness regarding the proper handling of personal information.While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security, and you provide information at your own risk.13. Your Privacy RightsSubject to applicable law, you may have the right to:request access to the personal information we hold about you;request correction of inaccurate or incomplete personal information;request that we update your personal information;withdraw your consent where processing is based on consent;request deletion of your personal information where legally permissible;object to or request restriction of certain processing activities;request a copy of certain personal information in a commonly used electronic format where applicable; andlodge a complaint with the relevant regulatory authority if you believe your privacy rights have been infringed.To exercise any of these rights, please contact us using the details provided below.Before responding to certain requests, we may need to verify your identity to protect your personal information and the privacy of others.We may decline requests where permitted or required by applicable law, including where fulfilling the request would adversely affect the rights of others or prevent us from complying with our legal obligations.14. Children's PrivacyThe Website is intended for a general audience and is not directed specifically at children.We do not knowingly collect personal information from children in violation of applicable law.Where a child provides personal information, we encourage parents and legal guardians to supervise the child's online activities and to contact us if they believe personal information has been provided without appropriate consent.If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete that information as soon as practicable.15. Third-Party Websites and ServicesThe Website may contain links to third-party websites, social media platforms, online marketplaces, payment providers or other external services.These third parties operate independently of Penyu Quest and maintain their own privacy practices.We are not responsible for the privacy, security or content of third-party websites or services. We encourage you to review their privacy policies before providing any personal information.16. Changes to this Privacy PolicyPenyu Quest may update this Privacy Policy from time to time to reflect changes in our business operations, technology, legal requirements or privacy practices.Any updated version will be published on the Website together with the revised effective date.Where required by applicable law or where changes materially affect your rights, we may provide additional notice through the Website or by other appropriate means.Your continued use of the Website following publication of an updated Privacy Policy constitutes your acknowledgement of the revised Policy.17. Contact UsIf you have any questions about this Privacy Policy, your personal information or how we process your data, please contact us using the contact details published on our Website.We will endeavour to respond to legitimate privacy enquiries within a reasonable timeframe and in accordance with applicable legal requirements.Your ConsentBy accessing or using the Penyu Quest Website, purchasing our products, participating in our events or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.Where consent is required under applicable law, you consent to the collection, use, disclosure and processing of your personal information as described in this Privacy Policy.Nothing in this Privacy Policy limits any rights or obligations that cannot lawfully be excluded under applicable law.Thank YouPenyu Quest values your trust.Protecting your personal information is an important part of building a safe, enjoyable and responsible community of explorers, travellers and adventurers. We are committed to handling your information with care, transparency and respect as we continue to grow the Penyu Quest ecosystem.© 2026 Penyu Quest. All rights reserved.

Question 3

Intellectual Property & Brand Use Policy

Accepted Answer

Effective Date: 21 July 2026Version: 1.01. IntroductionPenyu Quest is built upon original creativity, innovation and intellectual property.This Policy explains how Penyu Quest's intellectual property may and may not be used by customers, retailers, educators, content creators, business partners, members of the media and the general public.Our objective is to encourage people to share and celebrate Penyu Quest while protecting the originality, integrity and commercial value of our brand and products.By accessing our Website, purchasing our products or using any Penyu Quest materials, you agree to comply with this Policy.2. Ownership of Intellectual PropertyUnless otherwise stated, all intellectual property rights relating to Penyu Quest are owned by or licensed to Penyu Quest.These rights include, without limitation:copyrights;trade marks;logos;artwork;illustrations;graphic designs;packaging;game cards;board designs;rulebooks;written content;website content;photographs;videos;music;animations;QR code experiences;digital content;databases;software;educational resources;promotional materials; andall future Penyu Quest products, expansions, digital services and related content.Ownership is protected by Malaysian law and, where applicable, international intellectual property laws and treaties.Nothing in this Policy transfers ownership of any intellectual property rights to you.3. Trade Marks"Penyu Quest", together with our logos, product names, slogans and other brand identifiers, are valuable assets of Penyu Quest.You may not, without our prior written permission:use our trade marks in connection with another business;register confusingly similar business names, domain names or social media accounts;alter or modify our logos;create merchandise using our branding;imply sponsorship, endorsement or affiliation by Penyu Quest; oruse our trade marks in any misleading, defamatory or unlawful manner.Limited descriptive references to Penyu Quest for genuine editorial, educational or review purposes are generally permitted provided they are fair, accurate and do not create confusion regarding ownership or endorsement.4. CopyrightCopyright subsists in, among other things:the Penyu Quest card game;card designs;illustrations;maps;destination descriptions;written articles;website text;instructional materials;promotional graphics;rulebooks;videos;photographs;music;animations;digital downloads;software; andother original creative works published by Penyu Quest.Except where permitted by applicable copyright law or with our prior written consent, you may not reproduce, distribute, publish, adapt, translate or commercially exploit any substantial part of our copyrighted works.5. Personal UseWe encourage customers to enjoy Penyu Quest with family and friends.Personal, private and non-commercial use of genuine Penyu Quest products is welcomed.Examples include:playing the game at home;taking photographs of your game;posting your experiences on social media;sharing travel stories inspired by Penyu Quest;recommending the game to others; anddisplaying your purchased game collection.Personal use must not involve unauthorised reproduction, commercial exploitation or infringement of our intellectual property rights.6. Educational UseSchools, universities, libraries and educational organisations may use genuine Penyu Quest products for legitimate educational purposes.However, educators may not reproduce substantial portions of our cards, artwork, rulebooks or other materials for distribution unless such use is permitted by law or authorised by Penyu Quest.We welcome enquiries regarding educational partnerships and licensing arrangements.7. Reviews, Streaming and Content CreationWe welcome independent reviews, gameplay videos, livestreams, podcasts and other commentary relating to Penyu Quest.Content creators may generally:review genuine Penyu Quest products;record gameplay sessions;discuss strategies and gameplay;share opinions and recommendations; andinclude limited images or footage of our products for the purpose of commentary, criticism, news reporting or review, where permitted by applicable law.However, creators must not:upload complete printable versions of our cards or rulebooks;distribute high-resolution scans of our artwork;misrepresent unofficial content as official Penyu Quest material;suggest sponsorship or endorsement where none exists; oruse Penyu Quest content in a manner that infringes our intellectual property rights or damages our reputation.We appreciate creators who credit Penyu Quest and link to our official Website where appropriate.Penyu Quest is built upon original creativity, innovation and intellectual property.This Policy explains how Penyu Quest's intellectual property may and may not be used by customers, retailers, educators, content creators, business partners, members of the media and the general public.Our objective is to encourage people to share and celebrate Penyu Quest while protecting the originality, integrity and commercial value of our brand and products.By accessing our Website, purchasing our products or using any Penyu Quest materials, you agree to comply with this Policy.8. Fan Content PolicyPenyu Quest appreciates the enthusiasm, creativity and passion of our community. We welcome fans who create original content inspired by Penyu Quest, provided such activities are respectful, lawful and consistent with this Policy.Subject to these Terms, fans may generally create and share:gameplay photographs and videos;travel stories inspired by Penyu Quest;strategy guides and gameplay tips;reviews and commentaries;unboxing videos;tutorials;cosplay;artwork inspired by Penyu Quest (that does not copy or reproduce our original artwork); andother non-commercial community content.Fan-created content must:clearly indicate that it is unofficial;not imply sponsorship, endorsement or approval by Penyu Quest;not reproduce substantial portions of our copyrighted works;not contain offensive, discriminatory, defamatory or unlawful material;not damage the reputation or goodwill of the Penyu Quest brand; andcomply with all applicable laws.We reserve the right to request the removal of fan content that infringes our intellectual property rights or is otherwise inconsistent with this Policy.9. Commercial Use and LicensingCommercial use of Penyu Quest intellectual property requires our prior written permission unless expressly permitted by applicable law.Commercial use includes, without limitation:manufacturing products featuring Penyu Quest branding;reproducing our artwork for sale;commercial training materials;merchandise;promotional campaigns;corporate events;tourism programmes;educational products sold for profit;digital applications;software;mobile applications;licensing arrangements;adaptations; andany activity undertaken primarily for commercial gain.Businesses, educational institutions, government agencies, tourism organisations and commercial partners wishing to use Penyu Quest intellectual property are encouraged to contact us to discuss licensing opportunities.Separate licensing agreements may apply depending on the nature and scope of the proposed use.10. Artificial Intelligence (AI)Penyu Quest recognises the growing use of artificial intelligence technologies.Unless otherwise authorised in writing, you must not:use substantial portions of Penyu Quest content to train artificial intelligence or machine learning models;reproduce our artwork or game assets through AI systems in a manner that infringes our intellectual property rights;generate counterfeit or misleading Penyu Quest products using AI;falsely represent AI-generated material as official Penyu Quest content; oruse AI in a manner that damages the reputation or commercial interests of Penyu Quest.Nothing in this Policy prevents lawful uses that are expressly permitted under applicable law.11. Counterfeit ProductsPenyu Quest is committed to protecting customers from counterfeit or unauthorised products.Only products manufactured or authorised by Penyu Quest or its authorised partners should be represented as genuine Penyu Quest products.Counterfeit products may:infringe our intellectual property rights;fail to meet our quality standards;contain inaccurate or incomplete game materials; andadversely affect the Penyu Quest community.We encourage customers to purchase only through authorised retailers and official sales channels.If you believe you have encountered counterfeit Penyu Quest products, please notify us using the contact details provided below.12. Reporting Intellectual Property InfringementIf you believe that material published on the Website or elsewhere unlawfully infringes your intellectual property rights, or if you become aware of unauthorised use of Penyu Quest intellectual property, please contact us with sufficient information to allow us to investigate.Where appropriate, your notice should include:your contact details;identification of the intellectual property concerned;the location of the allegedly infringing material;a description of the alleged infringement;any supporting documentation reasonably available; anda statement that the information provided is accurate to the best of your knowledge.Penyu Quest will review legitimate notices and may take appropriate action where justified, including requesting removal of infringing material or pursuing available legal remedies.13. EnforcementPenyu Quest reserves all rights to protect and enforce its intellectual property.Where appropriate, we may take actions including:requesting removal of infringing material;issuing cease and desist communications;suspending access to our Website or services;terminating licensing arrangements;notifying online platforms or marketplaces;pursuing civil remedies; andreporting unlawful conduct to the relevant authorities.Our decision not to enforce a particular right on one occasion does not constitute a waiver of that or any other right.14. Contact UsIf you wish to request permission to use Penyu Quest intellectual property, enquire about licensing opportunities or report suspected infringement, please contact us using the official contact details published on our Website.We welcome genuine collaboration enquiries and will endeavour to respond within a reasonable timeframe.Working TogetherPenyu Quest exists to inspire exploration, learning and meaningful adventures. We encourage our community to celebrate and share that spirit while respecting the creativity, effort and intellectual property that make the Penyu Quest ecosystem possible.By working together, we can continue to grow Penyu Quest responsibly for explorers, educators, creators, partners and future generations.© 2026 Penyu Quest. All rights reserved.

Question 4

Shipping & Delivery Policy

Accepted Answer

Effective Date: 21 July 2026Version: 1.01. IntroductionThis Shipping & Delivery Policy explains how Penyu Quest processes, ships and delivers orders placed through our Website.It should be read together with our Terms of Use, Returns, Refund & Replacement Policy and any other applicable policies published on our Website.By placing an order, you acknowledge that you have read and agree to this Shipping & Delivery Policy.2. Shipping DestinationsPenyu Quest currently ships to destinations specified during the checkout process.Available shipping destinations may change from time to time as we expand our operations.If your country is not currently supported, please contact us. We may be able to arrange alternative shipping options where practical.3. Order ProcessingOrders are generally processed after payment has been successfully verified.Our normal processing time is typically 1 to 3 business days, although this may vary depending on:order volume;public holidays;promotional campaigns;inventory availability;product launches; andcircumstances beyond our reasonable control.Business days exclude weekends and public holidays unless otherwise stated.Orders placed after our daily processing cut-off may be processed on the next business day.4. Shipping MethodsPenyu Quest may use one or more reputable courier or postal service providers depending on:destination;package size;delivery speed selected;product type; andoperational requirements.Available delivery options will normally be displayed during checkout.Shipping providers may change without prior notice where reasonably necessary.5. Delivery TimeframesEstimated delivery times vary depending on destination.Typical delivery estimates are:DestinationEstimated Delivery TimeMalaysia2–7 business daysSoutheast Asia5–10 business daysAsia-Pacific7–14 business daysEurope7–21 business daysNorth America7–21 business daysOther International Destinations10–30 business daysThese estimates are indicative only and are not guaranteed.Actual delivery times may vary due to customs clearance, courier delays, weather conditions, public holidays or other circumstances beyond our reasonable control.6. Shipping ChargesShipping charges are calculated during checkout unless otherwise stated.Charges may depend on:delivery destination;package weight;package dimensions;shipping method selected; andpromotional offers.Any applicable taxes, customs duties or import charges imposed by your country are generally your responsibility unless expressly stated otherwise.7. Order TrackingWhere available, tracking information will be provided after your order has been dispatched.Tracking updates are provided by the relevant courier service.Penyu Quest is not responsible for delays in updating tracking information once a parcel has been handed to the courier.8. Delivery AddressCustomers are responsible for ensuring that all delivery information is complete and accurate before submitting an order.Incorrect or incomplete addresses may result in:delivery delays;returned parcels;additional shipping charges; orunsuccessful delivery.If an order is returned due to incorrect address information provided by the customer, additional shipping charges may apply before the order is re-dispatched.9. Delivery DelaysWhile Penyu Quest aims to dispatch and deliver orders within the estimated timeframes, delivery times are estimates only and are not guaranteed.Delays may occur due to circumstances beyond our reasonable control, including:adverse weather conditions;customs inspections or clearance delays;public holidays;transportation disruptions;courier operational issues;incorrect delivery information;high order volumes;industrial action; orother unforeseen events.Penyu Quest is not liable for delays caused by third-party delivery providers or events beyond our reasonable control, but we will use reasonable efforts to assist customers in tracking and resolving delayed shipments.10. Failed Delivery AttemptsIf a delivery cannot be completed because:no one is available to receive the parcel;the delivery address is incorrect or incomplete;delivery is refused; orthe parcel is not collected from the courier within the required timeframe,the parcel may be returned to Penyu Quest.Where a returned parcel is to be re-shipped, additional shipping charges may apply unless the failed delivery resulted from our error.11. Lost, Damaged or Incorrect OrdersIf your order:arrives damaged;appears to have been lost during transit; orcontains incorrect items,please contact Penyu Quest as soon as reasonably practicable after receiving (or expected to receive) the shipment.Where appropriate, we may request:photographs of the parcel and its contents;details of the damage;the order number;supporting documentation from the courier; orreturn of the affected goods where reasonably necessary.Following investigation, Penyu Quest may, at its discretion and subject to applicable law:replace the affected products;provide replacement parts where appropriate;issue a refund in accordance with our Returns, Refund & Replacement Policy; oroffer another reasonable solution.12. Customs, Duties and TaxesInternational shipments may be subject to customs inspections, import duties, taxes, brokerage fees or other governmental charges imposed by the destination country.Unless expressly stated otherwise:such charges are the responsibility of the customer;Penyu Quest has no control over customs processes or charges; andcustoms procedures may result in delivery delays.Customers are responsible for ensuring that imported products comply with the laws of their destination country.13. Risk and OwnershipOwnership of products transfers to the customer only after full payment has been received by Penyu Quest.Risk of loss or damage generally transfers to the customer upon delivery of the products to the delivery address specified in the order, unless otherwise required by applicable law.14. Force MajeurePenyu Quest shall not be responsible for delays or failures in shipping or delivery arising from events beyond our reasonable control, including natural disasters, pandemics, war, civil unrest, government restrictions, transportation failures, cyber incidents, utility disruptions or other force majeure events.Where reasonably practicable, we will take appropriate steps to minimise the impact of such events and keep customers informed of significant disruptions.15. Changes to this PolicyPenyu Quest may amend this Shipping & Delivery Policy from time to time to reflect operational changes, legal requirements or improvements to our services.The latest version will always be published on our Website together with the updated effective date.Continued use of the Website or placement of orders after any revisions constitutes acceptance of the revised Policy.16. Contact UsIf you have any questions regarding shipping, delivery or the status of an order, please contact us using the contact details published on our Website.Our customer support team will endeavour to respond to genuine enquiries within a reasonable timeframe.Thank YouThank you for choosing Penyu Quest.We are committed to delivering our products as efficiently and safely as possible, and we appreciate your patience and understanding should unforeseen circumstances occasionally affect delivery times.© 2026 Penyu Quest. All rights reserved.

Question 5

Returns, Refund & Replacement Policy

Accepted Answer

Effective Date: 21 July 2026Version: 1.01. IntroductionAt Penyu Quest, we take pride in the quality of our products and want you to enjoy every adventure with confidence.This Returns, Refund & Replacement Policy explains the circumstances in which products purchased through the Penyu Quest Website may be returned, refunded or replaced.This Policy should be read together with our Terms of Use and Shipping & Delivery Policy.Nothing in this Policy limits any consumer rights that cannot lawfully be excluded under applicable law.2. Eligibility for ReturnsSubject to this Policy, you may request a return where:you received an incorrect product;your product arrived damaged;your product contains a manufacturing defect;your order is incomplete due to an error on our part; oryou qualify for a return under applicable consumer protection laws.For change-of-mind returns, products must generally:be unused;remain unopened in their original sealed packaging (where applicable);be in resalable condition;include all original accessories, inserts and packaging; andbe returned within the applicable return period specified in this Policy.We reserve the right to refuse returns that do not meet these conditions, except where required by law.3. Products That Cannot Normally Be ReturnedUnless required by applicable law, the following items are generally not eligible for return:opened or used board games;digital products or downloadable content that has already been accessed or downloaded;gift cards;personalised or customised products;promotional or complimentary items;products damaged through misuse, accident or improper storage; andproducts altered or modified after delivery.Where a product is defective, damaged on arrival or incorrectly supplied, these exclusions do not affect your entitlement to an appropriate remedy.4. Return PeriodUnless a longer period is required by law or expressly stated otherwise:change-of-mind return requests should be made within 14 days of delivery; andclaims relating to damaged, defective or incorrect products should be reported as soon as reasonably practicable after delivery.Prompt notification helps us investigate and resolve issues more efficiently.5. How to Request a ReturnTo request a return, please contact Penyu Quest using the contact details provided on our Website.To assist us in processing your request, please provide:your order number;your name and contact details;a description of the issue;photographs where appropriate; andany other information reasonably requested to help us assess the claim.We may provide return instructions, a return authorisation or other guidance before products are returned.Products returned without prior authorisation may experience delays in processing.6. Return ShippingWhere a return is approved, responsibility for return shipping costs will generally depend on the reason for the return.If the return is due to:an incorrect product supplied by Penyu Quest;a manufacturing defect;damage occurring before or during delivery; oranother error on our part,Penyu Quest will generally bear the reasonable return shipping costs or provide an alternative return arrangement where appropriate.For approved change-of-mind returns, the customer is generally responsible for the cost of returning the product unless otherwise required by applicable law or expressly agreed by Penyu Quest.Customers are encouraged to use a tracked shipping service when returning products, as Penyu Quest cannot be responsible for items lost during return transit before they are received by us.7. Inspection of Returned ProductsAll returned products may be inspected upon receipt.Where appropriate, Penyu Quest may verify:the condition of the product;whether the product has been used;whether all original components are included;whether the reported defect exists; andwhether the return satisfies the requirements of this Policy.If a returned product does not meet the eligibility requirements set out in this Policy, we may decline the return or, where appropriate, return the product to the customer.8. RefundsWhere a refund is approved, it will generally be processed using the same payment method used for the original purchase unless otherwise agreed.Refunds will normally cover:the purchase price of the affected product; andany shipping charges where required by applicable law or where the return results from our error.Refund processing times may vary depending on your payment provider or financial institution.Penyu Quest is not responsible for delays caused by banks, payment processors or card issuers.9. ReplacementsWhere appropriate, Penyu Quest may provide a replacement instead of a refund.Replacement may be offered where:the product is defective;the product was damaged before or during delivery;the incorrect product was supplied;components are missing due to manufacturing or packing errors; oranother reasonable replacement solution is available.Replacement products are subject to stock availability.Where an identical replacement is unavailable, we may offer an equivalent product, store credit or refund, subject to applicable law.10. Missing or Damaged ComponentsIf your Penyu Quest product is missing a card, token, game board, rulebook or other component due to a manufacturing or packing error, please contact us as soon as reasonably practicable.Where reasonably verified, Penyu Quest may supply replacement components without requiring the return of the entire product.We may request:your order number;photographs of the product;the batch number (if applicable); anddetails of the missing or damaged component.This service is intended to resolve genuine manufacturing or packing issues efficiently while minimising inconvenience to our customers.11. ExchangesPenyu Quest does not generally offer direct product exchanges.Where appropriate, customers may instead be offered:a replacement product;store credit;a refund; oranother reasonable remedy,depending on the circumstances of the request and applicable law.12. Abuse of this PolicyPenyu Quest reserves the right to refuse return, refund or replacement requests where we reasonably believe there has been:fraudulent conduct;misuse of this Policy;repeated unreasonable claims;intentional damage to products;unauthorised alteration of products; orany attempt to obtain refunds or replacements in bad faith.Nothing in this section limits any rights available to consumers under applicable law.13. Changes to this PolicyPenyu Quest may update this Returns, Refund & Replacement Policy from time to time to reflect operational improvements, legal requirements or changes to our business practices.The latest version will always be published on our Website together with the updated effective date.14. Contact UsIf you have any questions regarding returns, refunds or replacements, or if you require assistance with a Penyu Quest product, please contact us using the official contact details published on our Website.Our team will endeavour to respond promptly and work with you to achieve a fair and practical resolution.Our CommitmentEvery Penyu Quest product is created to inspire adventure, learning and meaningful experiences.If something has not gone as expected, we want to make it right wherever reasonably possible. We appreciate your trust in Penyu Quest and thank you for giving us the opportunity to assist you.© 2026 Penyu Quest. All rights reserved.

Question 6

Cookie Policy

Accepted Answer

Effective Date: 21 July 2026Version: 1.01. IntroductionThis Cookie Policy explains how Penyu Quest Sdn. Bhd. (or the applicable Penyu Quest entity identified on this Website) ("Penyu Quest", "we", "our" or "us") uses cookies and similar technologies when you visit or use the Penyu Quest Website ("Website").This Policy should be read together with our Privacy Policy and Terms of Use.By continuing to use the Website, you acknowledge that cookies may be used in accordance with this Policy, subject to your browser settings and any consent preferences that may apply under applicable law.2. What Are Cookies?Cookies are small text files placed on your computer, smartphone or other device when you visit a website.Cookies help websites remember information about your visit, such as your preferred language, login status, shopping cart and browsing preferences. They also help website owners understand how visitors use their websites and improve the overall user experience.Cookies generally do not give us direct access to your device or enable us to view files stored on it.3. Types of Cookies We UseDepending on the features available on our Website, we may use the following categories of cookies.Strictly Necessary CookiesThese cookies are essential for the operation of the Website and cannot normally be disabled.They may be used to:enable secure browsing;maintain your shopping cart;process purchases;authenticate user sessions;protect against fraudulent activity; andremember your privacy preferences.Without these cookies, certain Website features may not function correctly.Functional CookiesThese cookies help personalise your experience by remembering your preferences.Examples include remembering:language preferences;region or country;account settings;previously entered information; andaccessibility preferences.Analytics CookiesAnalytics cookies help us understand how visitors interact with the Website.They may collect information such as:pages visited;time spent on pages;navigation paths;device type;browser information;approximate geographic location;referral sources; andinteractions with Website features.This information is generally aggregated and helps us improve the Website, products and services.Performance CookiesPerformance cookies help us monitor and improve Website performance by identifying technical issues, measuring loading times and understanding overall system performance.Advertising and Marketing CookiesWhere applicable, advertising cookies may be used to:measure the effectiveness of marketing campaigns;limit repetitive advertisements;provide more relevant advertising;understand customer interests; andsupport remarketing campaigns.These cookies may be provided by trusted third-party advertising partners.4. Third-Party CookiesSome cookies may be placed by trusted third-party service providers that support the operation of our Website.Depending on the services we use, these may include providers of:website analytics;payment processing;embedded videos;mapping services;social media integrations;customer support tools;marketing platforms; andwebsite performance monitoring.These third parties operate under their own privacy and cookie policies, which we encourage you to review.5. Managing CookiesMost internet browsers allow you to:view stored cookies;delete cookies;block certain cookies;block all cookies; orreceive notifications before cookies are stored.Please note that disabling certain cookies may affect the functionality, performance or availability of parts of the Website, including the online store and user account features.6. Changes to this Cookie PolicyPenyu Quest may update this Cookie Policy from time to time to reflect changes in technology, legal requirements or our business operations.The latest version will always be available on the Website together with the updated effective date.Continued use of the Website following publication of any revised Cookie Policy constitutes your acknowledgement of the updated Policy.7. Contact UsIf you have any questions regarding this Cookie Policy or our use of cookies and similar technologies, please contact us using the contact details published on our Website.Thank YouCookies help us make the Penyu Quest Website more secure, reliable and enjoyable for everyone.We appreciate your trust and remain committed to using technology responsibly while respecting your privacy.© 2026 Penyu Quest. All rights reserved.

Question 7

Licensing & Commercial Partnerships Policy

Accepted Answer

Effective Date: 21 July 2026Version: 1.01. IntroductionPenyu Quest is more than a travel-inspired card game. It is an expanding ecosystem of products, experiences, educational initiatives, tourism collaborations and community programmes designed to inspire meaningful exploration.We welcome opportunities to collaborate with organisations that share our commitment to education, tourism, culture, sustainability and innovation.This Licensing & Commercial Partnerships Policy outlines the types of collaborations that may be available and the principles that guide our partnership decisions.2. Our Partnership PhilosophyWe seek partnerships that:inspire exploration and learning;promote responsible tourism;celebrate local culture and heritage;create meaningful experiences;uphold high ethical standards;protect the Penyu Quest brand; anddeliver mutual value for all parties.Every proposed collaboration is assessed individually.3. Types of PartnershipsDepending on our strategic priorities, Penyu Quest may consider collaborations in areas including:TourismTourism boardsDestination marketing organisationsHotels and resortsAirlinesFerry operatorsAttractionsMuseumsNational parksTour operatorsEducationSchoolsUniversitiesLibrariesMuseumsEducational publishersYouth organisationsTraining providersRetailBookstoresToy retailersGift shopsMuseumsAirport retailersHotel gift shopsOnline marketplacesDepartment storesCorporateEmployee engagement programmesTeam-building activitiesCorporate giftsConference organisersCustomer loyalty programmesBrand collaborationsGovernmentMinistriesState agenciesLocal authoritiesTourism promotion agenciesEducational institutionsCultural organisations4. Licensing OpportunitiesSubject to separate written agreements, licensing opportunities may include:distribution rights;educational licences;language editions;country editions;regional editions;tourism destination editions;corporate-branded editions;event editions;promotional campaigns;digital adaptations;mobile applications;educational resources;merchandise; andfuture products developed within the Penyu Quest ecosystem.No licence is granted unless expressly documented in a written agreement signed by Penyu Quest.5. Brand ProtectionAll partners are expected to protect the integrity and reputation of the Penyu Quest brand.Partners must not:modify our logos without approval;alter official artwork;reproduce products beyond the scope of an agreed licence;make misleading claims regarding endorsement;use Penyu Quest intellectual property outside the agreed scope; orengage in conduct likely to damage the Penyu Quest brand.Brand guidelines may be provided where appropriate.6. Marketing and PublicityUnless otherwise agreed in writing, neither party may announce a partnership or use the other party's name, logo or branding in publicity materials without prior approval.Joint marketing campaigns may be developed by mutual agreement.Partners are encouraged to ensure that all public communications accurately represent the nature of the collaboration.7. Partner ResponsibilitiesAll Penyu Quest partners are expected to:conduct business ethically, honestly and professionally;comply with all applicable laws and regulations;respect Penyu Quest's intellectual property rights;maintain the quality and reputation of the Penyu Quest brand;provide accurate information in relation to proposed collaborations;comply with any applicable licence or partnership agreement; andpromptly notify Penyu Quest of any issue that may materially affect the partnership.Partners remain independently responsible for their own products, services and operations unless otherwise expressly agreed in writing.8. Sustainability and Responsible TourismResponsible exploration lies at the heart of the Penyu Quest ecosystem.We encourage partnerships that:promote sustainable tourism;support local communities;celebrate cultural heritage;encourage environmental stewardship;respect wildlife and protected areas;promote accessibility and inclusion where reasonably practicable; andcreate long-term positive social and economic impact.Where appropriate, Penyu Quest may give preference to organisations that demonstrate a genuine commitment to responsible and sustainable business practices.9. Partnership Approval ProcessEvery partnership proposal is assessed individually.In considering a proposal, Penyu Quest may take into account factors such as:strategic alignment;educational value;tourism impact;commercial viability;operational capability;reputation of the applicant;legal and regulatory considerations;geographic opportunities;brand compatibility; andthe potential long-term value to the Penyu Quest ecosystem.Submission of a proposal does not guarantee approval or the grant of any licence, distributorship or commercial rights.Penyu Quest reserves the right to request additional information, conduct due diligence, negotiate terms or decline any proposal at its sole discretion.10. Submitting Partnership ProposalsOrganisations interested in collaborating with Penyu Quest are encouraged to submit a proposal that includes, where applicable:organisation name;contact details;description of the organisation;proposed collaboration;intended territory;target audience;expected timeline;relevant experience;marketing or distribution capabilities; andany supporting documents that may assist our evaluation.Our team will review proposals and may contact applicants to discuss opportunities or request further information.11. Reservation of RightsNothing in this Policy:creates any obligation on Penyu Quest to enter into a partnership;grants any licence or intellectual property rights;creates an agency, joint venture, franchise or employment relationship; orlimits Penyu Quest's right to pursue similar partnerships with other organisations.All licences, distributorships and commercial collaborations require a separate written agreement executed by authorised representatives of the relevant parties.12. Changes to this PolicyPenyu Quest may amend this Licensing & Commercial Partnerships Policy from time to time to reflect changes in our business strategy, products, services or legal requirements.The latest version will always be published on the Penyu Quest Website together with the updated effective date.13. Contact UsIf you are interested in licensing Penyu Quest, becoming a distributor, developing an educational programme, creating a destination edition, organising an official event or exploring any other commercial collaboration, we would be pleased to hear from you.Please contact us using the official contact details published on our Website.Our team will endeavour to review genuine partnership enquiries within a reasonable timeframe.Building the Future TogetherPenyu Quest was created with a simple belief: travel has the power to educate, connect and inspire.Our ambition is to build a global ecosystem where games, tourism, education, culture and technology come together to encourage meaningful exploration and lifelong curiosity.Whether you are a tourism board, educator, retailer, government agency, business, creator or community organisation, we welcome the opportunity to explore how we can work together to create experiences that leave a lasting positive impact.Thank you for your interest in partnering with Penyu Quest.© 2026 Penyu Quest. All rights reserved.

Question 8

Media Kit & Brand Guidelines

Accepted Answer

Version: 1.0Welcome to Penyu QuestThank you for your interest in Penyu Quest.Penyu Quest is a Malaysian travel-inspired brand that encourages people to discover destinations, cultures, heritage and experiences through meaningful play, exploration and adventure.What began as a travel card game is evolving into a broader ecosystem encompassing tourism, education, community engagement, technology and real-world experiences.This Media Kit & Brand Guidelines document provides an overview of who we are, what we stand for and how our brand should be represented.1. Our StoryMalaysia is filled with extraordinary places, fascinating cultures and unforgettable experiences.Yet many people—both Malaysians and international visitors—know only a small part of what our country has to offer.Penyu Quest was created to inspire curiosity.Instead of simply reading about destinations, players discover Malaysia by collecting cities, experiencing adventures and learning about the places that make our nation unique.Our goal is simple:To inspire people to explore more, learn more and experience more.2. Our VisionTo become the world's leading travel-inspired exploration platform, connecting people with destinations, cultures and meaningful experiences through games, technology, education and community.3. Our MissionOur mission is to:inspire curiosity through play;encourage meaningful travel;celebrate culture and heritage;support sustainable tourism;create educational experiences that people genuinely enjoy;connect communities through exploration; andbuild a global community of explorers.4. Our Core ValuesEverything we create is guided by the following principles:CuriosityEvery journey begins with asking, "What's out there?"AdventureWe believe adventure exists everywhere—from major cities to hidden villages.LearningTravel is one of life's greatest classrooms.RespectWe encourage respect for people, cultures, traditions, wildlife and the environment.CommunityMeaningful journeys are enriched when shared with others.IntegrityWe strive to build products, partnerships and experiences that are honest, responsible and worthy of trust.5. What is Penyu Quest?Penyu Quest is an ecosystem that may include:travel-inspired tabletop games;educational resources;destination guides;QR-enabled digital experiences;tourism campaigns;explorer challenges;partnerships with destinations and attractions;educational programmes;community events;corporate engagement activities; andfuture digital products and mobile applications.Together, these initiatives encourage people to explore beyond the familiar and create lasting memories.6. Brand PositioningPenyu Quest is positioned at the intersection of:TravelEducationCultureTourismFamily EntertainmentCommunityAdventureSustainabilityTechnologyOur brand is optimistic, welcoming, educational and adventurous.We seek to inspire rather than simply entertain.7. Our Brand PersonalityIf Penyu Quest were a person, it would be:CuriousFriendlyAuthenticAdventurousInclusiveKnowledgeableRespectfulOptimisticCreativeInspiringEvery communication should reflect these qualities.8. Brand PromiseWhenever someone engages with Penyu Quest, whether through a game, event, website, educational programme or tourism experience, they should leave feeling inspired to discover somewhere new.Our promise is simple:Every adventure begins with curiosity.9. Official Brand AssetsThe Penyu Quest name, logo, word marks and other brand assets are valuable intellectual property and should always be used consistently.Authorised partners and members of the media should only use official brand assets supplied by Penyu Quest.Logos should never be:stretched or distorted;recoloured without approval;rotated or flipped;combined with other logos to create a new mark;placed on backgrounds that significantly reduce visibility;modified by adding effects, outlines or shadows; orused in a manner that suggests endorsement where none exists.Always leave adequate clear space around the logo to ensure legibility and visual impact.10. Brand ColoursThe Penyu Quest visual identity is inspired by Malaysia's natural beauty and spirit of exploration.Our primary colour palette reflects:Ocean Blue — representing exploration, trust and the sea.Forest Green — symbolising nature, discovery and sustainability.Sandy Beige — inspired by beaches, trails and heritage.Sunrise Orange — representing adventure, warmth and optimism.Charcoal Grey — providing balance and readability.Official colour specifications (Pantone, CMYK, RGB and HEX values) will be provided within the Penyu Quest Brand Asset Pack.11. TypographyTo maintain a consistent identity, only approved fonts should be used in official Penyu Quest communications.General principles include:clean, modern and highly legible typography;consistent heading hierarchy;generous spacing;accessibility across print and digital formats; andminimal decorative fonts.Partners should not substitute stylised fonts that materially alter the appearance of the Penyu Quest brand.12. Photography StylePhotography should communicate genuine exploration and authentic experiences.Preferred imagery includes:real travellers;families and friends enjoying meaningful experiences;Malaysian landscapes;cultural traditions;local communities;wildlife observed responsibly;outdoor adventures;local food and heritage;moments of curiosity and discovery; andnatural, candid interactions.Whenever possible, imagery should feel authentic rather than heavily staged.Diversity and inclusion should be reflected wherever appropriate.13. Tone of VoiceEvery Penyu Quest communication should be:warm;welcoming;optimistic;knowledgeable;encouraging;respectful;authentic;adventurous; andeasy to understand.We aim to inspire people to explore, rather than persuade them through exaggerated marketing claims.Where possible, our messaging should spark curiosity and invite discovery.14. Key Messaging PillarsWhen communicating about Penyu Quest, the following themes should be consistently reinforced:Inspire ExplorationEvery destination has a story waiting to be discovered.Celebrate MalaysiaHighlight the country's remarkable diversity, culture, landscapes and people.Learn Through ExperienceLearning becomes memorable when combined with play and real-world exploration.Build CommunityPenyu Quest connects families, friends, travellers, educators and communities through shared experiences.Explore ResponsiblyWe encourage respect for local communities, culture, wildlife and the environment.15. Standard Company DescriptionShort Version (approximately 50 words)Penyu Quest is a Malaysian travel-inspired brand that encourages exploration through games, education and meaningful travel experiences. By combining storytelling, culture and adventure, Penyu Quest inspires people to discover destinations, learn about heritage and create lasting memories.Medium Version (approximately 100 words)Penyu Quest is a Malaysian travel-inspired brand dedicated to encouraging meaningful exploration through games, education and tourism experiences. Our products and initiatives celebrate destinations, cultures, heritage and adventure while inspiring curiosity, responsible travel and lifelong learning. Through partnerships with communities, educators, tourism organisations and businesses, Penyu Quest aims to build an ecosystem that connects people with authentic experiences across Malaysia and beyond.Full Version (approximately 180 words)Penyu Quest is a Malaysian travel-inspired brand built on the belief that travel is one of life's greatest teachers. Beginning with an original travel-themed card game, Penyu Quest has grown into a broader ecosystem that brings together tourism, education, culture, technology and community engagement. Our mission is to inspire curiosity, celebrate heritage and encourage meaningful exploration through products and experiences that are enjoyable, educational and accessible. Working alongside tourism partners, educators, businesses and local communities, Penyu Quest seeks to showcase the richness of Malaysia while promoting responsible travel and lifelong learning. As the brand continues to grow, our vision is to become a globally recognised platform that inspires people of all ages to discover destinations, connect with cultures and experience the world with curiosity, respect and wonder.